We have audited the accompanying Standalone Financialstatements of The New India Assurance Company Limited
(“the Company”), which comprise the Balance Sheet as atMarch 31, 2025, the Revenue Accounts of Fire, Marine andMiscellaneous Insurance Business (collectively known as'Revenue Accounts'), Profit and Loss Account and the Receiptsand Payments Account for the year then ended, and notesto the financial statements, including a summary of significantaccounting policies and other explanatory information(hereinafter referred to as “the standalone financialstatements”), in which are incorporated the returns for theyear ended on that date:
a) From 51 Regional offices (including 16 LCBO's, 2 LegalHubs, 3 Auto Hubs & Gift City office), audited by the otherfirms of Auditors appointed by the Comptroller and AuditorGeneral of India under section 139 of the Companies Act,2013;
b) From 9 Foreign Branches (including 2 Foreign Run-offoffices) and 6 Foreign Agency offices audited by localAuditors appointed by the Company; and
In our opinion and to the best of our information and accordingto the explanations given to us, except for the effects of thematter described in the Basis for Qualified Opinion section ofour report, the aforesaid Standalone financial statements givethe information required, in accordance with the InsuranceAct, 1938, as amended (the “Insurance Act”), the InsuranceRegulatory and Development Authority Act, 1999 (the “IRDAIAct”), IRDAI (Actuarial, Finance and Investment Functions ofInsurers) Regulations 2024 (the “IRDAI Financial StatementsRegulations”), orders / directions / circulars issued by theInsurance Regulatory and Development Authority of India (the“IRDAI”) and the Companies Act, 2013 (“the act”), to theextent applicable, in the manner so required and give a true andfair view in conformity with the accounting principles generallyaccepted in India, as applicable to Insurance companies:
a) in the case of the Balance Sheet, of the state of affairs ofthe Company as at March 31, 2025;
b) in the case of Revenue Accounts, of the operatingProfit in so far as it relates to the Fire, Marine Insurancebusiness and of the operating Loss so far as it relates toMiscellaneous business for year ended on that date;
c) in the case of the Profit and Loss Account, of the Profit forthe year ended on that date; and
d) in the case of the Receipts and Payments Account, of theReceipts and Payments for the year ended on that date.
Basis for Qualified Opinion
Balances relating to various accounts that inter-alia includes,inter office accounts, unadjusted banking transactions, duesfrom / to Reinsurers, certain indirect tax related accountsand certain other accounts are subject to confirmation andreconciliation. Consequential adjustments and effect thereofin this regard, if any, is yet to be dealt with. The process ofcompilation of old balances is also at different stages in thecompany. [Refer Note No.9, Schedule 16B]
The Overall impact of the above on the state of affairs of theCompany as at March 31, 2025, the Revenue Accounts, Profitand Loss Account and the Receipts and Payments Account forthe year ended on that date, is presently not ascertainable andcannot be commented upon.
We conducted our audit in accordance with the Standards onAuditing (SAs) specified under section 143(10) ofthe CompaniesAct, 2013. Our responsibilities under those Standards arefurther described in the Auditors' Responsibilities for the Auditof the Standalone Financial Statements section of our report.We are independent of the Company in accordance with theCode of Ethics issued by the Institute of Chartered Accountantsof India ('ICAI') together with the ethical requirements that arerelevant to our audit of the standalone financial statementsunder the provisions of the Act and the Rules made thereunder, and we have fulfilled our other ethical responsibilitiesin accordance with these requirements and the ICAI's Code ofEthics. We believe that the audit evidence we have obtainedis sufficient and appropriate to provide a basis for our qualifiedopinion.
Emphasis of Matter
We invite attention to the following:
a) Note no. 5 (c) of Schedule 16B regarding non provisioningfor Tax Demands on account of favourable judgementsreceived by the Company that includes matters underappeal at the ITAT Mumbai / Hon'ble Bombay High Court.Same is disclosed as Contingent Liabilities amounting to? 5,79,811 Lacs.
b) Note No. 9 (b) of Schedule 16B regarding provision of? 22,395 lakhs maintained and write off amounting to ?2,520 lakhs made in respect of co-insurance balances asper Board approved policy and pending confirmation and
reconciliation of certain such balances.
c) Note No. 22 of Schedule 16B regarding strengthening ofInternal controls and Internal audit especially in the areaof data input and validation in software and unreconciled/uncompiled Reinsurance / Coinsurance / other accounts/balances and internal audit system of the Company.
d) Note No. 26 of Schedule 16B regarding provision towardswage revision for ? 45,095 lakhs based on managementassessment pending finalisation of wage negotiations.
e) Note No. 28 of Schedule 16B regarding the complianceof Rule 3(1) of The Companies (Accounts) Rules, 2014towards audit trail and edit log and pending complianceof Section 128 of the Companies Act, 2013 and rulesthereunder, as amended, regarding maintenance of thebooks of account and other books and papers in anelectronic mode and backup thereof in respect of foreignbranches of Company which is not accessible in India atall times and backup thereof is not maintained at serversphysically located in India.
Our opinion is not modified in respect of the above matters.
Key Audit Matters
Key audit matters are those matters that, in our professional judgment, were of most significance in our audit of the standalonefinancial statements of the current period. These matters were addressed in the context of our audit of the Standalone financialstatements as a whole, and in forming our opinion thereon, and we do not provide a separate opinion on these matters. We havedetermined the matters described below to be the key audit matters to be communicated in our report.
Sr.
No.
auditor's Response
1.
Claim Provisioning
Insurance Claim is the major area of expense for theinsurance company. The estimation of insurance contractliabilities involves a significant degree of judgement, wheremanagement estimate is involved based on the surveyor'sreport / feedback. The estimate of the claim is complex asit involves high degree of judgement. With regards to theclaims provision, the claim department will make provisionfor claims upon claim intimation and subsequently revisebasis the surveyor's immediate loss assessment reports,advocate advice pertaining to MACT / disputed cases,communications from co-insurer leader in cases of incomingco-insurance business etc. The estimates are revised againbased on further information.
A range of methods are used to determine these liabilities.Underlying these methods are a number of assumptionsrelating to expected settlement amount and settlementpattern of claims.
Principal audit Procedures Performed
• The audit matters for verification of claims provisioningare handled at the Regional Offices of the Company.We have observed that Regional Auditors whileauditing the claim provision based on the operationalguidelines of the Company relating to claim processing,have performed test of controls, test of details andanalytical review procedures on the outstandingclaims. They have verified the claim provision withthe surveyor's claim estimate, advocate advice, co¬insurer leader communication and the Company'sfeedback on the same. For all old outstanding largeclaims, fresh estimates from surveyors were called forby the Company and the claim provisions were revisedaccordingly.
• For the claim cases which has been incurred but notreported and cases where claim has been reportedbut not enough reported, these cases have beencaptured by the actuary appointed by the Company.The actuarial valuation of liability in respect of ClaimsIncurred but Not Reported (IBNR) and those Incurredbut Not Enough Reported (IBNER) as at March 31,2025, is as certified by the Company's AppointedActuary.
We have relied upon the work carried out by the respectivecomponent auditors in relation to the audit of verification ofclaim provisions and on the work carried out by the appointedactuary with respect to provision of claims incurred but notreported and claims incurred but not enough reported.
2
Strengthening of Internal control System and InternalAudit required by the Company (Refer Note no. 22,Schedule 16B)
On the basis of selective checks carried out during thecourse of our audit and according to the information andexplanation given to us, internal control weaknesses ofmaterial nature have been identified as at March 31, 2025with respect to:
• We have designed our audit procedures to assessthe Company's control risk. We had conducted controltest to test the effectiveness of a control used by theCompany to prevent or detect material misstatements.Based on the control test, control weaknesses wereidentified in areas of reconciliation of various receivableand/or payable balances, etc.
a)
Confirmation and reconciliation of various balances
• We have considered the reports issued by the
relating to co insurers, reinsurers, unadjusted Banking
professional consultant with respect to review of
Transactions, inter office accounts and other control
operational effectiveness of internal controls for Risk
accounts are pending and are at various stages;
Control matrix of the Company.
b)
Strengthening internal controls required in other
• We have reviewed the Internal Audit System including
areas of its operations by bringing more controls and
that relating to Foreign offices of the company. Same
validation in system.
need to be reviewed and strengthened in the area of
c)
The Internal Audit System including that relating to
coverage, timely completion of audit etc..
Foreign offices need to be strengthened.
• Audit of health-related claims processed by TPAs are
d)
Strengthening of process required relating to audit ofhealth claims processed by TPA which is conducted by
required to be audited as per policy framed by theCompany, however it has been unable to carry out
the offices of the Company.
audit of adequate number of claims as per its policy.
Hence these areas are highlighted in paragraphs of Basisfor qualified opinion, Emphasis of matter and opinion oninternal financial control with reference to standalonefinancial statements in the Independent Auditors' Report.
Other Matters
a) We did not audit the financial statements and otherfinancial information of 51 Regional offices (including 16LCBO's, 2 Legal Hubs, 3 Auto Hub & Gift City office) and9 Foreign Branches (including 2 Foreign Run-off offices)and 6 Foreign Agency offices, included in the Standalonefinancial statements of the Company whose financialstatements reflect total assets of ? 35,85,179 Lakhs asat March 31, 2025 and total revenues of ? 42,28,616Lakhs for the year ended on that date, as consideredin the Standalone financial statements. The financialstatements / information of these Branches/offices havebeen audited by the other auditors whose reports havebeen furnished to us, and our opinion in so far as it relatesto the amounts and disclosures included in respect ofthese Branches/offices, is based solely on the report ofsuch other auditors.
b) The actuarial valuation of liabilities in respect of ClaimsIncurred but Not Reported ('IBNR'), Incurred but NotEnough Reported ('IBNER') and Premium DeficiencyReserve ('PDR'), is the responsibility of the Company'sAppointed Actuary (the “Appointed Actuary”). Theactuarial valuation of these liabilities that are estimatedusing statistical methods as at March 31, 2025 have beencertified by the Appointed Actuary and in his opinion, theassumptions for such valuation are in accordance with theguidelines and norms issued by IRDAI and the Instituteof Actuaries of India in concurrence with the Authority. Wehave relied upon the Appointed Actuary's certificate in thisregard for forming our opinion on the valuation of liabilitiesfor outstanding claims reserve and PDR, as containedin the standalone financial statements of the Company.[Refer Note No. 4 of Schedule 16B].
c) The standalone financial statements of the Company forthe year ended March 31, 2024 were audited by the jointauditors, one of which is predecessor audit firm and haveissued their modified opinion dated May 22, 2024 on suchfinancial statements.
Our opinion is not modified in respect of these matters.
Information other than the financial statements and
Auditor's report thereon
The Company's Board of Directors is responsible forthe other information. The other information comprisesthe information included in the Directors' Report &Management Discussion and Analysis and BusinessResponsibility Report but does not include the Standalonefinancial statements and our auditors' report thereon.The other information as above is expected to be madeavailable to us after the date of this auditors' report.
Our opinion on the Standalone financial statements doesnot cover the other information and we will not expressany form of assurance conclusion thereon.
In connection with our audit of the Standalone financialstatements, our responsibility is to read the otherinformation identified above when it becomes availableand, in doing so, consider whether the other informationis materially inconsistent with the Standalone financialstatements, or our knowledge obtained during thecourse of our audit or otherwise appears to be materiallymisstated.
When we read the other information, if we concludethat there is a material misstatement therein, we arerequired to communicate the matter to those charged withgovernance.
Responsibilities of Management and Those Charged with
Governance for the Standalone Financial Statements
The Company's Board of Directors is responsible for thematters stated in section 134(5) of the Act with respect tothe preparation of these Standalone financial statementsthat give a true and fair view of the financial position,financial performance and receipts and payments of theCompany, in accordance with the accounting principlesgenerally accepted in India, including the AccountingStandards specified under section 133 of the Act readwith relevant rules issued thereunder, the requirementsof the Insurance Act, the IRDAI Financial StatementsRegulations and the orders/directions and circulars
issued by the IRDAI in this regard, to the extent applicableand in the manner so required.
This responsibility also includes maintenance of adequateaccounting records in accordance with the provisions olthe Act for safeguarding of the assets of the Companyand for preventing and detecting frauds and otherirregularities; selection and application of appropriateaccounting policies; making judgments and estimates thatare reasonable and prudent; and design, implementationand maintenance of adequate internal financial controls,that were operating effectively for ensuring the accuracyand completeness of the accounting records, relevantto the preparation and presentation of the Standalonefinancial statements that give a true and fair view and arefree from material misstatement, whether due to fraud orerror.
In preparing the Standalone financial statements,management is responsible for assessing the Company'sability to continue as a going concern, disclosing, asapplicable, matters related to going concern and using thegoing concern basis of accounting unless managementeither intends to liquidate the Company or to ceaseoperations, or has no realistic alternative but to do so.
The Board of Directors are also responsible for overseeingthe Company's financial reporting process.
Auditors' Responsibilities for the Audit of the StandaloneFinancial Statements
Our objectives are to obtain reasonable assurance aboutwhether the Standalone financial statements as a wholeare free from material misstatement, whether due to fraudor error, and to issue an auditor's report that includesour opinion. Reasonable assurance is a high level ofassurance but is not a guarantee that an audit conductedin accordance with Standard on Auditing will always detecta material misstatement when it exists. Misstatementscan arise from fraud or error and are considered materialif, individually or in the aggregate, they could reasonablybe expected to influence the economic decisions ofusers taken on the basis of these Standalone financialstatements.
As part of an audit in accordance with Standard onAuditing, we exercise professional judgment and maintainprofessional skepticism throughout the audit. We also:
• Identify and assess the risks of material misstatementof the Standalone financial statements, whetherdue to fraud or error, design and perform auditprocedures responsive to those risks, and obtainaudit evidence that is sufficient and appropriateto provide a basis for our opinion. The risk of notdetecting a material misstatement resulting fromfraud is higher than for one resulting from error,as fraud may involve collusion, forgery, intentionalomissions, misrepresentations, or the override ofinternal control.
• Obtain an understanding of internal control relevantto the audit in order to design audit procedures thatare appropriate in the circumstances. Under section
143(3)(i) of the Companies Act, 2013, we are alsoresponsible for expressing our opinion on whetherthe company has adequate internal financial controlssystem in place and the operating effectiveness ofsuch controls.
• Evaluate the appropriateness of accounting policiesused and the reasonableness of accountingestimates and related disclosures made bymanagement.
• Conclude on the appropriateness of management'suse of the going concern basis of accounting and,based on the audit evidence obtained, whethera material uncertainty exists related to events orconditions that may cast significant doubt on theCompany's ability to continue as a going concern.If we conclude that a material uncertainty exists, weare required to draw attention in our auditors' reportto the related disclosures in the standalone financialstatements or, if such disclosures are inadequate,to modify our opinion. Our conclusions are basedon the audit evidence obtained up to the date of ourauditors' report. However, future events or conditionsmay cause the Company to cease to continue as agoing concern.
• Evaluate the overall presentation, structure andcontent of the standalone financial statements,including the disclosures, and whether thestandalone financial statements represent theunderlying transactions and events in a manner thatachieves fair presentation.
We communicate with those charged with governanceregarding, among other matters, the planned scope andtiming of the audit and significant audit findings, includingany significant deficiencies in internal control that weidentify during our audit.
We also provide those charged with governance witha statement that we have complied with relevantethical requirements regarding independence, andto communicate with them all relationships and othermatters that may reasonably be thought to bear on ourindependence, and where applicable, related safeguards.
From the matters communicated with those charged withgovernance, we determine those matters that were ofmost significance in the audit of the Standalone financialstatements of the current period and are therefore the keyaudit matters. We describe these matters in our auditors'report unless law or regulation precludes public disclosureabout the matter or when, in extremely rare circumstances,we determine that a matter should not be communicatedin our report because the adverse consequences of doingso would reasonably be expected to outweigh the publicinterest benefits of such communication.
Report on other Legal and Regulatory Requirements
1. As required by the IRDAI Financial StatementsRegulations, we have issued a separate certificatedated May 19, 2025 certifying the matters specified in
paragraphs 3 and 4 of Schedule II, Part III to the IRDAI
Financial Statements Regulations.
2. As required by IRDAI Financial Statement Regulations
and Section 143 (3) of the Act, we report that:
a) We have sought and except for the matters describedin the Basis for Qualified Opinion paragraph,obtained all the information and explanationswhich to the best of our knowledge and belief werenecessary for the purposes of our audit.
b) Except for the possible effects of the matterdescribed in the Basis for Qualified Opinionparagraph above read with Note No. 28 regardingaccessibility and back up of the books of accountsand papers at servers physically located India on adaily basis , in our opinion, proper books of accounthave been maintained by the Company, so far as itappears from our examination of those books andproper returns from Regional / Foreign Offices, notvisited by us, have been received and these wereadequate for the purpose of our audit.
c) The reports of Auditors of Regional Offices, foreignbranches and foreign agency offices/ Run-offoffice, audited under section143(8) of the Act bythe respective component auditors have beenforwarded to us and have been properly dealt with byus in preparing our report in the manner considerednecessary by us.
d) The Balance Sheet, the Revenue Accounts, Profitand Loss Account, and the Receipts and PaymentsAccount dealt with by this Report are in agreementwith the books of account and with the returnsreceived from offices not visited by us.
e) Except for the possible effects of the matter describedin the Basis for Qualified Opinion paragraph above,in our opinion, the aforesaid Standalone financialstatements have been prepared in accordance withthe requirements of the Insurance Act, the InsuranceRegulatory and Development Act, 1999 and theCompanies Act, 2013 to the extent applicable and inthe manner so required.
f) Except for the possible effects of the matterdescribed in the Basis for Qualified Opinionparagraph, in our opinion, the aforesaid StandaloneFinancial Statements comply with the AccountingStandards specified under Section 133 of the Actread with relevant rules issued thereunder.
g) The qualification relating to the maintenance ofaccounts and other matters connected therewithare as stated in the Basis for Qualified Opinionparagraph above.
h) As per notification no. G.S.R 463(E) dated June 5,2015, the Government Companies are exemptedfrom the provisions of section 164(2) of the Act,accordingly, we are not required to report whetherany of the directors of the Company is disqualified interms of provisions contained in the said section.
i) The accounting policies selected by the company areappropriate and are in compliance with the applicableAccounting Standards specified under Section 133of the Act read with relevant rules issued thereunderand with the Accounting Principles as prescribedin the IRDAI Financial Statements Regulationsand orders or directions issued by the InsuranceRegulatory and Development Authority, except forthe possible effects of the matter described in theBasis for Qualified Opinion paragraph above.
j) The actuarial valuation of liability in respect ofclaims Incurred but Not Reported (IBNR) andthose Incurred but Not Enough Reported (IBNER)as at March 31, 2025, have been duly certified bythe Company's Appointed Actuary and relied uponby us. The Appointed Actuary has also certifiedthat the assumptions considered by him for suchvaluations are in accordance with guidelines andnorms prescribed by the Insurance Regulatory andDevelopment Authority of India and the ActuarialSociety of India in concurrence with the IRDAI.
k) As per the information and explanations provided tous, the investments have been valued in accordancewith the provisions of the Insurance Act, IRDAIFinancial Statements Regulations and orders/directions issued by IRDAI in this regard.
l) With respect to the adequacy of the internal financialcontrols with reference to standalone financialstatements of the Company and the operatingeffectiveness of such controls, refer to our separateReport in “Annexure I”.
3. With respect to the other matters to be included in theAuditors' Report in accordance with the requirement ofsection 197(16) of the Companies Act 2013, as amended,we report that the provisions of section 197 of the Act arenot applicable to the company vide notification No. GSR463(E) dated 5th June 2015. Hence reporting u/s 197(16)of the Act is not required.
4. With respect to the other matters to be included inthe Auditors' Report in accordance with Rule 11 ofthe Companies (Audit and Auditors) Rules, 2014, asamended, in our opinion and to the best of our informationand according to the explanations given to us:
i) The Company has disclosed the impact of pendinglitigations on its financial position in its standalonefinancial statements - Refer Note 5 (c) of Schedule16B and Note 1 of Schedule 16C to the Standalonefinancial statements;
ii) The Company has made provision, as requiredunder the applicable law or accounting standards,for material foreseeable losses, if any, on long¬term contracts including derivative contracts - Theliability for Insurance Contracts, is determined bythe Company's Appointed Actuary and is coveredby the Appointed Actuary's certificate, referred to inOther Matter paragraph above, on which we have
placed reliance; and the Company did not have anylong-term contracts including derivative contracts forwhich there were any material foreseeable losses;
iii) There were no amounts which were required to betransferred to the Investor Education and ProtectionFund by the Company;
iv) a) The Management has represented that, to
the best of its knowledge and belief, no fundshave been advanced or loaned or invested(either from borrowed funds or share premiumor any other sources or kind of funds) bythe Company to or in any other person(s)or entity(ies), including foreign entities("Intermediaries"), with the understanding,whether recorded in writing or otherwise, thatthe Intermediary shall, whether, directly orindirectly lend or invest in other persons orentities identified in any manner whatsoeverby or on behalf of the Company ("UltimateBeneficiaries") or provide any guarantee,security or the like on behalf of the UltimateBeneficiaries (Refer Note 24 (a) of Schedule16B)
b) Management has represented that , to thebest of its knowledge and belief, no fundshave been received by the Company fromany person(s) or entity(ies), includingforeign entities (“Funding Parties”), withthe understanding, whether recorded inwriting or otherwise, that the Company shall,whether, directly or indirectly, lend or investin other persons or entities identified in anymanner whatsoever by or on behalf of theFunding Party (“Ultimate Beneficiaries”) orprovide any guarantee, security or the likeon behalf of the Ultimate Beneficiaries (ReferNote 24 (b) of Schedule 16B); and,
c) Based on audit procedures that have beenconsidered reasonable and appropriate in
the circumstances; nothing has come to ournotice that has caused us to believe that therepresentations under sub-clause (i) and (ii)of Rule 11(e), as provided under (a) and (b)above, contain any material misstatement.
v) The final dividend paid by the Company during theyear in respect of the same declared for the previousyear is in accordance with section 123 of the Act tothe extent it applies to payment of dividend.
As stated in Note no.30, Schedule 16B of thefinancial statements, the Board of Directors of theCompany have proposed final dividend for the yearwhich is subject to the approval of the members atthe ensuing Annual General Meeting. Except for thepossible effects of the matter described in the Basisfor Qualified Opinion paragraph above, the dividendproposed is in accordance with section 123 of theAct to the extent it applies to declaration of dividend.
vi) Based on our examination which included test checksand based on the reports received from the RegionalAuditors and the branch auditors of Foreign Branches/offices, the company has used accounting softwares formaintaining its books of account which have a feature ofrecording audit trail (edit log) facility and the same hasoperated throughout the year for all relevant transactionsrecorded in the software. Further, during the course of ouraudit, based on test checks , we did not come across anyinstance of audit trail feature being tampered with and theaudit trail has been preserved by the Company as per thestatutory requirements for record retention except in caseof Foreign branches/offices where compliance of recordretention could not be verified due to lack of requisitedetails available in India.
5. As required under section 143(5) of the Companies Act,2013, based on our audit as aforesaid, we give in the“Annexure II”, a report on the directions including Subdirections issued by the Comptroller and Auditor Generalof India ('C&AG'), action taken thereon and its impact onthe accounts and financial statements of the Company.
For R. Devendra Kumar & Associates For Chokshi & Chokshi LLP
Chartered Accountants Chartered Accountants
FRN: 114207W FRN: 101872W/W100045
(Anand Golas) (Dharmista Shah)
Partner Partner
M. No.: 400322 M. No. 108845
UDIN: 25400322BMJUVD2288 UDIN:25108845BMFXRS8105
date: May 19, 2025Place : Mumbai