Your Board of Directors (“Board”) is pleased to present the 68th Annual Report of Life Insurance Corporation of India (“the Corporation”or “LICI” or “LIC”), together with the audited financial statements for the year ended March 31, 2025
Your Corporation consistently delivers strong financial performance with robust solvency margin and significant investments, playingvital role in promoting financial security, literacy and inclusion contributing to India’s Economic Development. Corporation is thelargest life insurer in India, renowned for its financial stability and extensive reach by offering a diverse range of Life InsuranceProducts and Services catering the needs of million of Policyholders.
1. Highlights of Financial Performance:
The highlights of the standalone financial performance of the Corporation for the financial year under review, are presentedbelow:
(' in crore)
Particulars
2024-25
2023-24
Growth (%)
New business Premium (Net of Reinsurance)
First Year Premium
36,997.52
39,007.99
(5.15)
Single Premium
1,89,760.11
1,83,633.45
3.34
Renewal Premium
2,61,390.54
2,52,428.14
3.55
Total Premium
4,88,148.17
4,75,069.58
2.75
Investment & Other income
3,95,927.98
3,78,605.26
4.58
Total Income
8,84,076.15
8,53,674.84
3.56
Profit after Tax (PAT)
48,151.17
40,676.00
18.38
Other Key Parameters:
Corporation’s Annual Premium Equivalent (APE) (' in crore)
56,828.00
56,970.00
(0.25)
Assets under Management (' in crore)
54,52,296.67
51,21,886.90
6.45
Embedded Value (' in crore)
7,76,876.00
7,27,344.00
6.81
‘Solvency Margin
2.11
1.98
-
*Solvency margin is calculated before considering the proposed final dividend for the FY
Your Corporation witnessed consistent performance and growth in FY 2024-25. Some of the other key parameters of theCorporation are as follows:
• Gross NPA has decreased by 21.08 % from ' 10,697.53 crore in FY 2023-24 to ' 8442.89 crore in FY 2024-25.
• Basic & Diluted EPS for the FY 2024-25 is ' 76.13 as against ' 64.31 FY 2023-24.
• Net retention ratio for the FY 2024-25 is 99.86%
2. Dividend and Reserves:
The Board of Directors of your Corporation has recommended a final dividend of ' 12/- per equity share on 632,49,97,701equity shares of ' 10/- each, for FY 2024-25, subject to the approval by the members of the Corporation in the 4th AnnualGeneral Meeting. The final dividend on equity shares, if approved by the Members, would involve a cash outflow of ' 7589.99crore which translates into a dividend pay-out ratio of 15.76%.
In terms of Regulation 43A of the of SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 (“SEBI ListingRegulations” or “Listing Regulations”), the Corporation has formulated a Dividend Distribution Policy (“Dividend Policy”), whichhas been approved by the Board of Directors. The Dividend Policy of the Corporation is also available on the website of theCorporation and the link to the Dividend policy is provided in Annexure I at page no. 222 of this Annual Report.
The Corporation has carried forward a profit amounting to ' 44,356.17 crores during the FY2024-25 to the Reserves. TheCorporation has accumulated profit of ' 1,20,067.43 crores as at March 31,2025.
The Corporation has not issued any fresh equity shares during the year. The Authorised Share Capital of the Corporation is' 25,000 crore divided into 2,500 crore shares of ' 10/- each and the issued, subscribed and paid-up equity share capital ofthe Corporation as at March 31, 2025 is ' 63,249,977,010 comprising of 632,49,97,701 equity shares of the face value of' 10/- each.
Your Corporation offers a wide variety of products, which fulfil the needs of different customer segments of the society. Duringthe financial year 2024-25, the Corporation introduced a total of Six (6) new Insurance products. These include:
S. No.
Product Name
Category
1
LIC’s Yuva Term
Individual
2
LIC’s Digi Term
3
LIC’s Yuva Credit Life
4
LIC’s Digi Credit Life
5
LIC’s Single Premium Group Micro Term Insurance Plan
Group
6
LIC’s Smart Pension
Individual and Group
In addition to launching new products, the Corporation introduced modified versions of thirty-two (32) existing IndividualProducts during the financial year 2024-25. These modifications were undertaken to enhance product features, improvecustomer value propositions and align with evolving market needs and regulatory requirements. The modified products fallunder the following categories:
No. of Modified Products
Endowment Insurance Plans
08
Whole Life Insurance Plans
02
Pension Plans
04
Term Assurance Plans
07
Money Back Insurance Plans
06
Unit Linked Insurance Plans
7
Micro Insurance Plan
01
As at the end of the financial year 2024-25, the Corporation had following products available for sale:
Product Type
No. of Products
Individual Products
32
Group Products
12
Individual and Group Products
Individual Riders
05
Group Rider
Total Offerings
51
High persistency leads to strong customer loyalty and LIC has always been working to improve the persistency by variouscustomer contact/loyalty programs, educating the customers the need for insurance and also the need to keep the policies inforce.
Persistency for Individual Regular Premium Business by premium and number of policies is as under:
• The 13th month persistency for 2024-25 stands at 75%, compared to 78% in 2023-24, indicating a slight decline of 3%.
• The 61st month persistency improved to 63% in 2024-25, up from 61% in 2023-24, reflecting a 2% increase.
• The 13th month persistency decreased from 67% in 2023-24 to 64% in 2024-25, a drop of 3%.
• The 61st month persistency showed a modest improvement, rising from 49% in 2023-24 to 50% in 2024-25.
Your Corporation’s dedicated Research & Strategy team continues to play a pivotal role in driving informed and strategicdecision-making across the Corporation. Over the year, the team has undertaken comprehensive analyses of industry trends,customer preferences, and regulatory developments, assessing their impact on the business environment. These insightshave been instrumental in evaluating market potential, benchmarking against industry best practices, and forecasting businessgrowth, thereby contributing meaningfully to long-term strategic planning.
As part of the strategic approach, the Corporation’s Business Plan is being developed by factoring in the Corporation’s needsalong with insights into industry dynamics, regulatory environment, and evolving customer expectations. The plan is formulatedthrough a collaborative effort between the research team and Actuarial and Marketing functions. A robust system is in place forthe continuous monitoring and implementation of the Business Plan, ensuring its sustained alignment with the Corporation’sstrategic objectives.
In support of agile and responsive operations, the research team also engages in ongoing presentation of business projectionsto relevant stakeholders. This facilitates timely course corrections and strategic interventions at various levels throughout thefinancial year.
Additionally, your Corporation’s research team is responsible for the consolidation of the Business Responsibility andSustainability Report (BRSR) on the basis of inputs provided by various user departments. The BRSR offers a structuredframework to evaluate the Corporation’s performance on Environmental, Social and Governance (ESG) parameters, reinforcingits commitment to sustainable and responsible business practices.
To promote knowledge sharing and transparency, the team also maintain a centralized data repository and publish a quarterlye-magazine, ‘Envoscan’, offering valuable insights to support data-driven decision-making across the organization.
Servicing of policies is the most important characteristics in the value chain for life insurance policies. Your Corporationis actively engaged in providing the best customer experience to its Policyholders.
With the Branches and Satelite Offices presence through out the nook & corner of the Country, the customers are havingaccess to in preson services at the branches. The agents and other market intermediaries are spread over to make theease of access to the service.
Customers can also access LIC services online through LIC Digital App or through Customer portal at www.licindia.in.For ease of online premium payments, LIC has provided a range of options like Net Banking, Credit Card, Debit Card,UPI and e-wallets. Customers can also opt for Auto Debit, e-NACH and Unified Presentment Management System(UPMS). In addition to the above, premium is payable digitally through Banks, Third Party Apps using payment platformof NPCI Bharat BillPay Limited (NBBL) as operating units under Bharat Connect ecosystem.
The policyholders can remit the premium at LIC’s Branch Offices and Satellite Offices through Cash, Cheque and usingcard swiping machine (in selected branches) at the cash counter. In addition to that the other offline channels availablefor premium payment in cash or cheque are Premium Collection Centers operated by eligible Agents, DevelopmentOfficers and Senior Business Associates (SBAs). Other entities like IDBI Bank, Axis Bank, City Union Bank, SuvidhaInfoserve, MP Online and APT Online also accept LIC premium. Premium can be paid in Cash at Common ServiceCentre (CSC).
LIC has a centralized 24x7 Call Center which is reachable at 022-68276827. Information through the call centre isprovided in eight regional languages namely Bangla, Gujarati, Kannada, Malayalam, Marathi, Oriya, Tamil and Teluguin addition to English and Hindi.
LIC’s Service related information is also available through SMS, Customers can send SMS in the formatLICHELP<POLICYNO> to mobile no. 9222492224 and an LIC official from the Customer Zone will get in touch withthe customer and offers customer support for any service requirement. Customers can also avail LIC services throughWhatsApp at contact No. 8976862090.
To ensure customer authentication and fraud prevention, LIC has integrated with various repositories. This helps inreducing the turnaround time and provides effective servicing. The Customer can experience digital engagement throughthe various initiatives taken up by LIC.
LIC has in place an easy feedback and complaint resolution mechanism for its registered customers. A customer canlodge and track complaints online. Complaints registered under Insurance Regulatory Development Authority of India(IRDAI)’s Grievance Management System, ‘Bima Bharosa’ are also synced with LIC’s Complaint Management System.The Corporation has a Grievance Redressal Officer (GRO) at Branch, Divisional, Zonal and Central Office levels toredress grievances of the customers. The names of GROs are readily available on LIC’s website. The respective GROsare available at their offices for personal interaction on all Mondays between 2:30 PM and 4:30 PM, without priorappointment and on other working days with prior appointment.
LIC has a wide physical presence with 2048 Branch offices and 1584 Satellite offices across the country. Further, LIChas undertaken initiatives like ‘Anywhere Services’ where customers can walk-in and avail services at any branch of LIC.
LIC’s Customer Zones are a single point contact for all customer resolutions. LIC has 74 Customer Zones operativeacross India which function from 8:00 a.m. to 8:00 p.m.
LIC constantly strives to better customer engagement and provide superior customer experience to its policyholders atall touch points.
Effective Customer service helps to retain Clients, fosters long terms relationship and enhances the Corporation’sreputation. By leveraging technology, your Corporation is continuously pursuing to enhance the trust and enable thepolicyholder feel supported in the journey with the Corporation. Your Corporation continuously engages in communicationwith the policyholders by the way of updating them the details and addressing the queries and concern with empathy andprofessionalism and personalized interaction to provide seamless and responsive service.
During the financial year 2024-25, the Corporation has settled 229.31 lakh claims amounting to ' 2,69,243.59 Crore(Including Individual, Micro Insurance and Pension & Group Schemes). All payments were made through digital mode
i.e., 100% payment through NEFT.
The summary of benefits paid to the policyholders of the Corporation are provided in the Management Discussion andAnalysis at page no. 191 to 192 of this Annual Report.
Your Corporation has strategically launched its digital transformation, shifting from legacy systems and manual processes toadvanced, end-to-end digital solutions. A series of technological initiatives, listed below, have been implemented to positionLIC as a digitally-driven, future-ready organization. These efforts are designed to create value for customers, shareholders,and all stakeholders by enabling seamless, scalable, and agile digital-first operations.
eFEAP, the Corporation’s indigenously developed core insurance solution, allows all its offices to manage activitiesthroughout the entire policy lifecycle—from the New Business stage to CRM functions and all the way through to theClaim settlement process.
To offer a smooth and convenient self-service experience, the Customer Portal and the LIC Digital Mobile App featurean intuitive interface with a variety of self-service options. These include viewing policy and proposal images, makingpremium and loan interest payments, and managing loan repayments. Additionally, the platforms support servicerequests like address changes, mode changes, ULIP fund switches, eNACH, and online registration of PAN and NEFTdata and also facilitate the submission and fulfilment of various customer service requests. Over 2.60 crore users haveregistered for services through these online channels. Jeevan Saakshya, the mobile application for pensioners andannuitants has also been integrated with Mobile App for face recognition and existence verification using AI, allowingannuitants and pensioners to submit their existence certificates online and conveniently from the comfort of their homes.
To enhance the user experience, the policy administration platforms have been integrated with government-enabledpublic service platforms like Aadhaar, PAN, UMANG, and Digilocker. This integration enables seamless PAN/Aadhaarvalidation, CKYC, e-KYC, and e-Sign functionalities, providing a secure and hassle-free way to manage insuranceaccounts.
• LIC Mitra (available on website of the Corporation) - The Chatbot is AI/ML-powered and equipped with an extensiveknowledge base encompassing a wide range of LIC products and services along with providing customers withprompt and accurate assistance.
• WhatsApp Business solution has been incorporated to further enhance customer interactions/engagement andstreamline service delivery.
• Established Communication channels for productivity enhancement viz. dedicated VC Solution, SMS and emailsystems to provide collaboration among internal and external stakeholders.
LIC has introduced a new digital onboarding platform i.e., Atma Nirbhar Agent New business Digital Application(ANANDA) that enhances the customer journey with smarter solutions with an improved user interface/user experience(UI/UX). The platform is integrated with e-KYC, pre-filled forms using C-KYC data and customer ID, as well as real-timebank account verification, streamlining the onboarding process.
e-NACH / NEFT provides an efficient, paperless solution that enables LIC customers to electronically authorize mandatesfor automatic premium deductions from their bank accounts and also facilitating claim payments. This marks a significantadvancement in simplifying and speeding up payment transactions.
The comprehensive DIVE (Digital Innovation and Value Enhancement) initiative will encompass several strategic pillarsfor Digital Transformation. The Sales Stack will be delivering a virtual office on mobile and web platforms for salesintermediaries, facilitating new business and renewal, customer services and administrative functions. The CustomerStack will be serving as a one-stop solution for insurance and servicing needs of the customers. This initiative willbe ensuring a seamless end-to-end customer on-boarding journey through digital marketing (D2C), agent (A2C), andBancassurance & Alternate Channels (B&AC).
• Adopting advanced technologies such as cloud computing, artificial intelligence, and data analytics to driveinnovation.
• Enhancing operational agility to respond swiftly to evolving market demands.
• Re-engineering legacy systems for greater scalability and performance.
• Delivering a 360-degree customer view for better service delivery as well as hyper-personalised communicationsfor customer engagements.
• Enabling data-driven decision-making across all levels of the Corporation.
LIC’s relentless pursuit of digital innovation underscores its commitment to providing world-class services to its stakeholders. Asthe digital ecosystem continues to evolve, LIC remains steadfast in its mission to empower customers, agents, and employeesthrough seamless, secure, and user-friendly digital solutions, reinforcing its position as a future-ready, digitally empoweredinsurance leader.
As on March 31, 2025, the Corporation has a total of 91,606 employees on roll which includes 21,866 female employees(constituting 2386% of total employees). The details are as under:
Male
Female
Total
CLASS-I
22,223
6,909
29,132
CLASS-II
18,650
1,977
20,627
CLASS-III
28,082
12,682
40,764
CLASS-IV
785
298
1,083
69,740
21,866
91,606
The Corporation continues to demonstrate a strong commitment to gender equity and a safe, inclusive, and respectful workenvironment. In accordance with the provisions of the Sexual Harassment of Women at Work Place (Prevention, Prohibitionand Redressal) Act 2013, the Corporation has implemented a range of initiatives aimed at improving the status of women andsupporting their economic and professional empowerment.
Women officers and employees have made valuable contributions across all levels of the LIC, playing an integral role in theCorporation’s sustained growth and success. To ensure a safe and respectful workplace, the Corporation has constitutedInternal Complaint Committee at the Central Office, Zonal Offices and Divisional Offices for rendering all reasonable assistanceto the aggrieved.
These committees operate in line with the statutory framework of the Act, ensuring the prompt and fair redressal of complaints,if any. In addition to grievance redressal, the Committees also organize regular awareness and sensitization programs toeducate employees and promote a culture of dignity, mutual respect, and inclusion in the workplace. The summary of casesas at March 31,2025 are as under:
Number of complaints pending at the beginning of the year
Number of complaints received during the year
09
Total Number of complaints
11
Number of complaints disposed during the year
Number of complaints pending at the end of the year
021
are audited by Chartered Accountant (“CA”) firms annually. This practice was continued in FY 2024-25, thereby ensuring thatall Divisional Offices and all Branch Offices (including P&GS units) are audited by CA firms at least once in every three years.
Audit exercises across units are conducted using department-specific audit questionnaires, which are updated annually toincorporate the latest circulars, policy changes, and operational developments. These questionnaires also include checksrelated to Internal Financial Controls (“IFC”) for each organizational level, i.e., Branch, Division, Zone, and Central Office.
Key audit findings are regularly shared with the relevant functional heads at the Central Office, who, in turn, issue correctiveinstructions to operational units and implement systemic control enhancements wherever necessary.
In FY 2024-25, the Corporation conducted:
• Internal Financial Control (IFC) Audit, and
• Information System (IS) Audit
The findings from these audits were discussed with the Statutory Auditors and subsequently placed before the Audit Committeefor review and guidance.
Additionally, under the Corporation’s Fraud Monitoring Framework, all fraud cases involving amounts exceeding ' 1 crore arereported to the Risk Management Committee of the Board (“RMCB”) through the Central Fraud Monitoring Committee and theCommittee of Executives for Risk Management.
The Corporation has in place a Board-approved Inspection Policy, which mandates that every office in India including SatelliteOffices, Branch Offices, Divisional Offices, Zonal Offices, and the Central Office must be inspected at least once a year byofficers from the Inspection Department.
This inspection process serves as a critical tool to identify, report, and rectify systemic lapses, and plays a key role in maintainingoperational efficiency, compliance, and accountability across all levels of the Corporation.
During the year under review, inspections of all offices were successfully completed by March 07, 2025 and 68.58% of BranchOffices and 99.11% of Divisional Offices were awarded a performance rating of “Excellent”.
In addition to individual office assessments, common irregularities identified during the inspection process were consolidatedand shared with the Heads of Departments at the Central Office. This was done to facilitate systemic improvements and ensurepreventive measures are implemented across the Corporation.
The Corporation continues to strengthen its inspection and monitoring processes to uphold transparency, governancestandards, and service quality across its vast network of offices.
The Corporation’s internal financial control over financial reporting is a structured process designed to provide reasonableassurance regarding the reliability of financial reporting and the preparation of financial statements for stakeholders, inaccordance with Generally Accepted Accounting Principles (GAAP). The Corporation’s internal control framework includes aset of policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairlyreflects the transactions and dispositions of the assets of the Corporation, (2) provide reasonable assurance that transactionsare recorded as necessary to permit preparation of financial statements in accordance with generally accepted accountingprinciples, and that receipts and expenditures of the Corporation are being made only in accordance with authorizations ofmanagement and directors of the Corporation, and (3) provides reasonable assurance regarding prevention or timely detectionof unauthorized acquisition, use, or disposition of the Corporation’s assets that could have a material effect on the financialstatements.
The Corporation has received various awards and accolades during the year 2024-25 in the areas of Mobile Campaign,Innovative product, Most Preferred Workplace, Insurance Inclusion in Rural Areas at affordable price, Rural Expansion,e-Business, Claims settlement, Insurance Penetration, Digital Transformation, Customer Service, Corporate Communications,Women empowerment, etc. These accolades underscore our unwavering commitment to excellence, innovation, andstrengthening stakeholder trust. Some of the key awards & recognitions received during the year:
§ Guinness World RecordTM title - Your Corporation has earned a Guinness World Record title for the “Most Life InsurancePolicies sold in 24 hours” (sold on January 20, 2025), recognizes the extraordinary performance of the Corporation’sdedicated agency network.
§ The Great Indian BFSI Mobile Campaign Award of the year 2024 awarded by Veve
§ Awarded honor Roll for Most Impactful Campaign by Success at Quoraverse: Unlocking knowledge for Impact
§ Awarded at 13th Edition of Finnoviti Conclave Awards 2024 by Banking Frontier for Innovative Product-JEEVANUTSAV
§ Most Preferred Workplace 2024-25 by Team Marksmen Daily: LIC is recognized as “Most preferred workplace 2024¬25” by Team Marksmen Daily
H Awarded in categories at the Golden Star Awards for Excellence in Banking, Financial Services & Insurance(BFSI) by CMO Asia:
• Insurance Inclusion in Rural Areas at Affordable Price
• E-Business Leader - Large category
• Excellence in Claims Service
§ Awarded in two categories at ASSOCHAM 16th Global Insurance Summit & Awards:
• Most Effective Insurance Penetration
• Best Practices in Rural Expansion
§ Awarded in three categories at National Awards for Excellence in Banking, Finacial Services & Insurance (BFSI)by CMO Asia:
• Digital Transformation
• Customer Service Excellence Award
• Insurance Company of the year (Life)
§ Awarded by Brand Storyz Award for the Best in Content Marketing for the Best in Content Marketing under categoryof ‘BEST USE OF QUORA”.
§ Recognised as Smart Insurer in the Life Insurer-Large Category for the year 2024 at 11th Edition of ET NOW InsuranceSummit by ET NOW
H LIC recognized at Greentech Corporate Communications & Public Relations Summit, Awards & Expo 2024 for
Excellence in Corporate Communications
§ Awarded in two categories by NavaBharat BFSI Conclave & Awards-2024, i.e., Best Performance in Claims Settlementand Excellence in Women Empowerment
§ Recognised as Best Life Insurance Company at 4th InsureNext & InsureTech Conclave and Awards from InsuranceCompanies (Life) by Banking Frontier
Ranking
Brief Details
Source
1st
LIC has emerged as the fastest-growing Indianbrand, achieving a remarkable 36% growth
Brand Finance 2025
Trusted Brand Award
Reader’s Digest Trusted Brand, Sept 2024
Most Preferred Brands 2024-25 (4th Edition) byMarksmen Daily in association with India Today
Marksmen Daily & India Today
One of the Most Trusted Brands of India 2025-26(5th Edition Most Trusted Brands of India 2025-26with India Today and Business Standard)
India Today and Business Standard
2nd
Fortune 500 India -2024 Based on Total Revenue(Last Year 3rd Rank)
Fortune India
3rd
World's Top 10 Strongest Insurance Brands 2025
Brand Finance- Insurance 100 -2025
4th
Top 15 Indian Brands
8
9th
India's Most Valuable Companies
Business Today (Bt500)
9
10th
Kantar Brandz- Most Valuable Indian Brands 2024
Kantar Brandz 2024
10
12th
World's Top 100 Most Valuable Insurance Brand(as against Last Year 2023-24 Ranking 18)
177th
Top 500 most valuable Global Brands (as againstLast Year 2023-24 Ranking 222)
As on March 31, 2025, the Corporation has three wholly owned subsidiary companies, four subsidiary companies and sixassociate companies. The Corporation does not have any material subsidiary.
There were no entities which became or ceased to be the Corporation’s subsidiaries or associates during the year. The briefdetails about business of the wholly owned subsidiaries, subsidiaries and associates are as under:
S.
No.
Name of the entity
Nature ofentity
Business activity
% of sharesheld by the LIC
LIC Cards Services Limited(“LICCSL”)
1Wholly
owned
subsidiary
LIC CSL markets and distributes Credit Cards ofChannel Partner Banks (IDBI Bank; Axis Bank; IDFCFirst Bank) to the Policyholders, Employees andAgents of the Corporation and the general public.They have co-branded with Axis Bank and IDBIBank for issue of gift cards. The Company has alsoentered into an Agreement with M/s Pluxee IndiaPrivate Limited for issuing co-branded Meal Cards toemployees of LIC and proposes to extend the similararrangements to the other Public Sector Undertakingsand Banks.
100%
LIC Pension Fund Limited(“LICPFL”)
LIC PFL carries on the business of Pension Fundfor pension fund schemes as regulated by thePension Fund Regulatory and Development Authority(PFRDA).
Life Insurance Corporation(Singapore) Pte. Ltd. (“LICSingapore”)
2Wholly
LIC Singapore is engaged in the business of lifeinsurance.
Life Insurance Corporation(International) B.S.C. (c)(“LIC Bahrain”)
3Subsidiary
LIC Bahrain is engaged in the business of lifeinsurance in Bahrain and GCC countries.
99.66%
Life Insurance Corporation(Lanka) Limited (“LICLanka”)
LIC Lanka is engaged in the business of life insurance.
93.75%
Life Insurance Corporation(Nepal) Ltd. (“LIC Nepal”)
LIC Nepal is engaged in the business of life insurance.
55%
Life Insurance Corporation(LIC) of Bangladesh Limited(“LIC Bangladesh”)
LIC Bangladesh is engaged in the business of, amongother things, life insurance services by carrying outlife and supplementary health coverage, providingaccident benefit and pension insurance businessunder individual and group schemes and all kinds ofguarantee and indemnity business.
83.33%
LIC Mutual Fund TrusteePrivate Limited (“LICMFTrustee”)
4Associate
LICMF Trustee functions as the Trustee Company toLIC Mutual Fund.
49%
LIC Mutual FundAsset ManagementLimited (“LICMF AssetManagement”)
LICMF Asset Management acts as InvestmentManagers for schemes of LIC Mutual fund.
44.61%
LIC Housing Finance Limited(“LICHFL”)
LICHFL is engaged in the business of providing longterm finance to any person or persons, company orcorporation, society or association and, in particular,to holders of policies issued by LIC of India, toconstruct or purchase a house or flat for residentialpurpose, and also provides long term finance topersons engaged in the business of construction ofhouses or flats for residential purpose to be sold bythem by way of hire purchase or on deferred paymentor other similar basis.
45.24%
LIC HFL Asset ManagementCompany Limited (“LICHFLAMC”)
LICHFL AMC manages Alternative Investment Fund(AIF) / Venture Capital Fund (VCF) as investmentmanager.
5.38%
IDBI Bank Limited (“IDBIBank”)
IDBI Bank is engaged in the business of banking in allforms within and outside India.
49.24%
13
IDBI Trusteeship ServicesLimited (“ITSL”)
ITSL provides a wide spectrum of trusteeship servicesto corporates. ITSL also extends the monitoring facilityof listed pledged shares for loan against shares,escrow and facilitate agency services.
29.84%
i. Participating Policyholders Fund: 90% or a higher percentage of surplus to be allocated or reserved, for the participatingpolicyholders, with the remaining surplus going to the members; and
ii. Non-Participating Policyholders Fund: 100% of the surplus is allocated or reserved for the members.
The above provisions were made effective for the funds of the Corporation in India. However, in the three overseas branches (Fiji,Mauritius and United Kingdom), a single policyholders fund is maintained, and the surplus distribution between policyholdersand shareholders is set at a 95:5 ratio. The Corporation has sought exemption or instructions from the Government of Indiaregarding these provisions for its overseas operations, as these branches are governed by local laws.
In line with the above, the overseas branches of the Corporation in UK, Mauritius, and Fiji will continue to operate underfollowing framework:
a. a single policyholders fund, and
b. surplus distribution between the policyholders and shareholders as 95:5
The Branch Office of the Corporation situated at International Financial Service Centre (IFSC) in GIFT City, Gandhinagar,Gujarat, has received the necessary regulatory approvals. The operations of this branch are set to commence in theFY 2025-26.
In accordance with the provisions of Listing Regulations, the Board of the Corporation has approved a policy for determiningthe materiality of subsidiaries, both within India and outside India. These policies can be accessed on the Corporation’swebsite, and the link of these policies are available in Annexure l at page no. 222 of this Annual Report.
Details regarding financial position and performance of the Corporation’s wholly owned subsidiaries, subsidiary companies andassociate companies is available in the annual report.
LIC Golden Jubilee Foundation (LIC GJF), as the name suggests, was established to commemorate LIC’s Golden Jubilee inthe year 2006. The LIC GJF is the arm through which LIC undertakes community development activities and is registered withthe Charity Commissioner under Bombay Public Trust Act 1950.
The objectives of the Foundation are Relief of Poverty or Distress, Advancement of Education, Medical Relief and Advancementof any other object of General Public Utility. The LIC GJF supports capital-oriented projects aimed at infrastructural development,which include construction of class rooms, hospital wards, medical equipment, ambulances, school buses, solar panels etc.,to name a few.
Some of the consistent contributions made by the Foundation are for the treatment of children affected with cancer, bonemarrow transplant, pediatric heart surgeries, and cochlear implant surgeries for poor patients/children. In 2024-25, amongother activities, assistance for procuring medical equipment was provided to reputed Charitable/Government run Hospitals inMumbai, Bengaluru, Chennai, Kolkata, Hyderabad and Thiruvananthapuram, mostly for treatment of cancer. As at March 31,2025, GJF has disbursed more than ' 283 Crores under 926 projects across the length and breadth of the country.
The Foundation also runs the LIC Golden Jubilee Scholarship Scheme wherein Scholarships are awarded to meritoriousstudents from economically weaker sections of the society, to provide them opportunities for higher education. In 2024-25,' 11.40 Crores was disbursed to 10,006 students by way of scholarship. Since inception of the scheme, a total of 30,835students have benefited and a total of ' 80.62 Crores has been disbursed as scholarship.
As on the date of this report, the Corporation’s Board comprises of Thirteen (13) Directors viz., Chief Executive Officer &Managing Director; One (1) Government Nominee Director; Three (3) Managing Directors; Eight (8) Independent Directorsincluding One (1) Woman Director.
The composition of the Board reflects a balanced mix of executive and non-executive directors, in line with the LIC Act,1956 read with rules and regulations made thereunder, Listing Regulations and IRDAI (Corporate Governance for Insurers)Regulations, 2024 (to the extent applicable).
The Policy for Directors’ Qualification, Nomination, Appointment, Remuneration, Evaluation and Board Diversity (Directors’Policy) which outlines the appointment criteria, roles, responsibilities, and evaluation mechanism of the Board is hosted on thewebsite of the Corporation. A link to this policy is provided in Annexure I at page no. 222 of this Annual Report.
(i) Dr. Parshant Kumar Goyal (DIN: 08652921): The Government of India, vide their notification dated April17, 2025, has appointed Dr. Parshant Kumar Goyal as Government Nominee Director of the Corporationwith immediate effect and until further orders, in place of Dr. Maruthi Prasad Tangirala. The Board of theCorporation took note of the same.
The necessary resolution for appointment of Dr. Parshant Kumar Goyal as Government Nominee Director ofthe Corporation along with his brief profile has been included in the notice of the 4th Annual General Meeting,for formal approval of the members.
(ii) Shri Dinesh Pant (DIN: 11134993): The Government of India, vide their notification dated May 14, 2025, hasappointed Shri Dinesh Pant as Managing Director of the Corporation with effect from the date of assumptionof charge of office on or after 01.06.2025 and upto the date of his superannuation (i.e., 31.05.2027) or untilfurther orders, whichever is earlier. Shri Dinesh Pant took charge as Managing Director of the Corporationon June 01,2025. The Board of the Corporation took note of the same.
The necessary resolution for appointment of Shri Dinesh Pant as Managing Director of the Corporation alongwith his brief profile has been included in the notice of the 4th Annual General Meeting, for formal approval ofthe members.
(iii) Shri Ratnakar Patnaik (DIN: 10283908): The Government of India, vide their notification dated May 14,2025, has appointed Shri Ratnakar Patnaik as Managing Director of the Corporation with effect from, thedate of assumption of charge of office on or after 01.06.2025 and upto the date of his superannuation(i.e., 31.03.2028) or until further orders, whichever is earlier. Shri Ratnakar Patnaik took charge as ManagingDirector of the Corporation on June 01,2025. The Board of the Corporation took note of the same.
The necessary resolution for appointment of Shri Ratnakar Patnaik as Managing Director of the Corporationalong with his brief profile has been included in the notice of the 4th Annual General Meeting, for formalapproval of the members.
(iv) Shri R Doraiwsamy (DIN: 10358884): The Government of India, vide their notification dated July 14, 2025,has appointed Shri R Doraiswamy as Chief Executive Officer & Managing Director of the Corporation, for aperiod of three years w.e.f. July 14, 2025 and up to the date of his attaining the age of 62 years (i.e., August28, 2028), or until further orders, whichever is earlier. Shri. R Doraiswamy took charge as Chief ExecutiveOfficer & Managing Director of the Corporation on July 14, 2025. The Board of the Corporation took note ofthe same.
The necessary resolution for appointment of Shri R Doraiswamy as Chief Executive Officer & ManagingDirector of the Corporation along with his brief profile has been included in the notice of the 4th AnnualGeneral Meeting, for formal approval of the members.
(i) Dr. Maruthi Prasad Tangirala (DIN: 03609968): The Government of India, vide their notification dated April17, 2025, has appointed Dr. Parshant Kumar Goyal as Government Nominee Director of the Corporation inplace of Dr. Maruthi Prasad Tangirala with immediate effect.
(ii) Shri Jagannath M (DIN: 10090437): Shri Jagannath M ceased to hold office as Managing Director of theCorporation, with effect from May 31, 2025, upon his superannuation, in terms of Government of India’sNotification dated March 13, 2023.
(iii) Shri Tablesh Pandey (DIN: 10119561): Shri Tablesh Pandey ceased to hold office as Managing Director ofthe Corporation, with effect from May 31,2025, upon his superannuation, in terms of Government of India’sNotification dated March 13, 2023.
(iv) Shri Siddhartha Mohanty (DIN: 08058830): Shri Siddhartha Mohanty ceased to hold office as ChiefExecutive Officer & Managing Director of the Corporation, with effect from June 07, 2025, upon completionof his term, in terms of Government of India’s Notification dated April 28, 2023.
The Board acknowledges the valuable contributions made by Shri Siddhartha Mohanty, Dr. Maruthi PrasadTangirala, Shri Jagannath M. and Shri Tablesh Pandey during their tenure and places its deep appreciation fortheir guidance to the Corporation.
The Certificate from M/s Mehta & Mehta, Company Secretaries (Firm’s Registration No. P1996MH007500),confirms that none of the Directors of the Corporation are debarred or disqualified from being appointed orcontinuing as Director on the Board by the Securities and Exchange Board of India (“SEBI”), Ministry of CorporateAffairs (“MCA”) or any such other Statutory Authority.
B) Independent Directors:
Your Corporation has received declarations from all the Independent Directors confirming that they meet the ‘Criteriaof Independence’ as laid down under Section 4(3) of the LIC Act, 1956 read with the rules and regulations madethereunder.
The Board is of the opinion that all the Independent Directors fulfill the conditions relating to their status as IndependentDirector as specified under Section 4(3) of the LIC Act, 1956 read with the rules and regulations made thereunder andapplicable provisions of the SEBI Listing Regulations and are independent of the management.
The composition of Board during FY 2024-25, is given in the Corporate Governance Report which is placed separatelyand forms part of the Annual Report.
Pursuant to the provisions of IRDAI (Corporate Governance for Insurers) Regulations, 2024 read with circular issuedthereunder and Listing Regulations, the following senior management employees of the Corporation were holdingpositions of KMPs as on March 31,2025:
Name of KMP
Designation
Shri Siddhartha Mohanty
Chief Executive Officer & Managing Director
Shri Jagannath M
Managing Director
Shri Tablesh Pandey
Shri Sat Pal Bhanoo
Shri R Doraiswamy
Shri Sunil Agrawal
Chief Financial Officer
Shri Sudhakar Ravindranath
Executive Director (Marketing) & Chief Marketing Officer
Shri Dinesh Pant
Executive Director (Actuarial) & Appointed Actuary
Shri Krishna Kumar SukumaranNair
Executive Director (Corp.Gov./GJF/Reg.Comp.) & Chief ComplianceOfficer
Shri Ratnakar Patnaik
Executive Director (Investment Front Office) & Chief Investment Officer
Shri Shatmanyu Shrivastava
Chief Risk Officer
Smt. Bella Paul
Chief-In-charge (Board & Secretarial)
Shri Anshul Kumar Singh
Company Secretary & Compliance Officer
During the year and upto the date of this report, the Board of Directors of the Corporation, has approved the followingchanges in Key Managerial Personnel positions of the Corporation on the recommendation of Nomination & Remuneration
Committee:
Reasons for changes
Chief Executive Officer &Managing Director
Appointed as Chief Executive Officer & ManagingDirector w.e.f. July 14, 2025.
Ceased to hold position of Managing Director, upon hiselevation as Chief Executive Officer & Managing Directorw.e.f. July 14, 2025.
Shri SiddharthaMohanty
Ceased to hold position of Chief Executive Officer andManaging Director, upon completion of his term, on June07, 2025.
Appointed as Managing Director w.e.f. June 01,2025.
Ceased to hold position of Executive Director (Actuarial)& Appointed Actuary (KMP) upon his elevation asManaging Director w.e.f. June 01,2025.
Ceased to hold position of Executive Director (InvestmentFront Office) & Chief Investment Officer (KMP) upon hiselevation as Managing Director w.e.f. June 01, 2025.
Ceased to hold position of Managing Director, uponsuperannuation on May 31,2025.
Shri Ajay KumarSrivastava
Appointed Actuary& Executive Director(Actuarial)
Appointed as Appointed Actuary & Executive Director(Actuarial) w.e.f. June 02, 2025.
Shri RamakrishnanChander
Chief Investment Officer& Executive Director(Investment Front Office)
Appointed as Chief Investment Officer w.e.f. June 05,2025.
Chief-In-charge (Board &Secretarial)
Ceased to hold position of Chief-In-charge (Board &Secretarial) upon taking Voluntary retirement from theservice on May 06, 2025.
Shri ShatmanyuShrivastava
Appointed as Chief Risk Officer w.e.f. March 19, 2025.
Shri PandiyanKumaresan
Executive Director (Audit)& Chief Internal Auditor
Ceased to hold position of Executive Director (Audit)& Chief internal Auditor, upon this superannuation onDecember 31,2024.
Shri S SunderKrishnan
Ceased to hold position of Chief Risk Officer upon hisresignation w.e.f. September 25, 2024.
Shri SudhakarRavindranath
Executive Director(Marketing) & ChiefMarketing Officer
The position of Chief Marketing Officer ceased to beKMP w.e.f. July 11,2025.
Pursuant to the provisions of the LIC Act, 1956, read with the rules and regulations made thereunder, the SEBI (ListingObligations and Disclosure Requirements) Regulations 2015, and the IRDAI (Corporate Governance for Insurers)Regulations, 2024 along with the applicable circulars issued thereunder, the Board conducted its annual performanceevaluation, covering the Board as a whole, its Committees, individual Directors, and the Chairperson.
Independent Directors reviewed the performance of non-Independent Directors, the overall functioning of the Board,and the effectiveness of the Chairperson. They also assessed the quality, quantity, and timeliness of information sharedbetween the Corporation’s Management and the Board.
The performance evaluations were facilitated through an iOS-based application specifically developed to circulatestructured questionnaires aimed at assessing the effectiveness of the Board, its Committees, individual Directors,and the Chairperson. The questionnaires were designed based on broad evaluation parameters recommended in theguidance notes issued by SEBI and the Institute of Company Secretaries of India (ICSI).
The evaluation of the Board focused on areas such as the fulfilment of roles and responsibilities, strategic oversight,quality of decision-making, and adherence to governance standards. Individual Directors were assessed on their level ofengagement in meetings, quality of contributions, ability to provide strategic guidance, and their commitment to upholdingthe Corporation’s values and governance framework. The evaluation of Committees considered their composition, clarityof roles, independence, and overall effectiveness in supporting the Board’s functioning. In the case of the Chairperson,the evaluation included general criteria applicable to all Directors, in addition to specific aspects such as leadershipabilities, the facilitation of effective Board discussions, and the timely resolution of matters raised by Directors.
In accordance with IRDAI (Corporate Governance for Insurers) Regulations, 2024 read with circular issued thereunder,Directors of insurer have to meet ‘Fit and Proper’ criteria prescribed by IRDAI. Accordingly, all the Directors of theCorporation have confirmed the compliance with ‘fit and proper’ criteria/norms, prescribed under the above-mentionedregulation issued by the IRDAI.
Pursuant to Regulation 25 (10) of the Listing Regulations the Corporation has taken D&O liability Insurance for all itsDirectors and Members of the Senior Management Team for such quantum and risks as determined by the Board.
In terms of the Board approved policy on succession planning, the NRC of the Board oversees matters related tosuccession planning of KMPs, Senior Management and other key executives of the Corporation. NRC also recommendsthe appointment of Independent Directors to fill vacancies on the Board.
The details of meetings of the Board and its Committees held during the year, including the attendance of Directorsand the composition of various Committees, are provided in the Corporate Governance Report, which is presentedseparately and forms an integral part of this Annual Report.
Pursuant to the provisions of Section 19B of LIC Act, 1956, the Board has approved the remuneration policy asrecommended by the NRC of the Board. The Policy is available on the Corporation’s website, and the link to the policyis provided in Annexure l at page no. 222 of this Annual Report.
Further, details relating to the remuneration to the Directors including Whole-time Directors, are disclosed in the CorporateGovernance report, which is presented separately and forms an integral part of this Annual report.
Your Corporation is obliged to comply with Secretarial Standards issued by the Institute of Company Secretaries of India(ICSI) in terms of provisions contained under Life Insurance Corporation General Rules, 1956.
Your Corporation views its stakeholders as essential partners in its journey toward success and remains deeply committedto delivering long-term value to them. Recognizing that robust corporate governance is the foundation of stakeholder trust,the Corporation diligently fulfills its responsibilities across all levels of the organization. It ensures that business operationsconsistently align with the highest standards of governance, transparency and ethical conduct.
To promote accountability and continuous stakeholders’ engagement, the Corporation adheres to well-established corporategovernance practices, supported by standard operating procedures and function-specific manuals that guide day-to-dayoperations and reinforce consistency of the organisation.
Governance is further strengthened through various dedicated Board level committees, which provide strategic oversight,safeguard shareholder interests, enhance brand equity, and foster a positive and productive working environment.
Through these comprehensive measures, the Corporation strives to uphold trust, support sustainable growth, and maintain itsreputation as a responsible, resilient and forward-looking organisation.
In compliance with Listing Regulations, a Report on the Corporate Governance framework of the Corporation, along withCertificate from Auditors regarding compliance of conditions of Corporate Governance is annexed as Annexure E to CorporateGovernance Report which forms part of the Annual Report.
During the year, your Corporation has entered into transactions with the related parties in the ordinary course of business. Thedetails of the transactions with related parties were placed before the Audit Committee from time to time for approval. Suitabledisclosure as required under applicable Accounting Standards has been made in the notes to the Financial Statements.
Pursuant to Listing Regulations, in the 3rd Annual General meeting, the members of the Corporation have approved thematerial related party transactions to be entered into by the Corporation in the FY 2024-25 and upto the date of next AGM.
The Board of Directors have formulated a policy on materiality of Related Party Transactions and also on dealing with RelatedParty Transactions pursuant to the provisions of the LIC Act, 1956 and Listing Regulations. The updated Policy on dealing withRPTs as approved by the Board is uploaded on the Corporation’s website and the link of policy is available in Annexure l atpage no. 222 of this Annual Report.
The disclosure on Related Party Transactions, drawn in accordance with applicable accounting standards and as per therequirements of Regulation 23(9) of Listing Regulations for the half year ended September 30, 2024 and March 31,2025 hasbeen submitted to the Stock Exchanges by the Corporation and published on the Corporation’s website.
The Corporation has completed a comprehensive Gap Analysis for implementation of Indian Accounting Standards (IND AS),and the report has been submitted to Insurance Regulatory and Development Authority of India (“IRDAI”).
In line with regulatory requirements, the Corporation is making steady progress in the preparation of IND AS compliant ProformaFinancial Statements to ensure readiness for transition.
The Audit Committee and the Board of Directors are being regularly updated on the status and developments related to INDAS implementation, and necessary steps are being taken to align systems, process, and policies with the new accountingframework.
Pursuant to the provisions of Section 27A of the Insurance Act, 1938, the Corporation’s investments as at March 31, 2025,are mentioned at page no. 331 of the Annual Report and the investments made in the infrastructure and social sector for thefinancial year 2024-25 are mentioned at page no. 332 of the Annual Report.
In accordance with Section 24B of the LIC Act, 1956 read with rules and regulations made thereunder and SEBI (ListingObligations and Disclosure Requirements) Regulations, 2015, the Corporation has prepared its Consolidated FinancialStatements (CFS), which include the financials of its subsidiaries and associate companies. The CFS have been prepared incompliance with the provisions of Insurance Regulatory and Development Authority of India (Actuarial, Finance and InvestmentFunctions of Insurers) Regulations, 2024, and the relevant circulars issued thereafter. The CFS also adhere to the applicableAccounting Standards, i.e., AS 21: Consolidated Financial Statements and AS 23: Accounting for Investments in Associates inCFS issued by Institute of Chartered Accountants of India (ICAI). The CFS forms an integral part of this Annual report.
Pursuant to the provisions of Schedule II - Financial Functions of the Insurance Regulatory and Development Authority of India(Actuarial, Finance and Investment Functions of Insurers) Regulations, 2024, the Management Report is placed separatelyand forms an integral part of this Annual Report.
Pursuant to Section 25 of the LIC Act, 1956, the Corporation has appointed the Statutory Auditors of the Corporation for theFY 2024-25 after due recommendations and approvals. The details of the Statutory Auditors are available at page no. 334 ofthe Annual Report.
The Statutory Auditors’ Report (including annexure thereof) to the Members does not contain any qualification, reservation,adverse remark, or disclaimer hence do not call for any further comments u/s 24C(1)(f) of the LIC Act, 1956. There were noreportable frauds identified by the Statutory Auditors during the FY2024-25.
Pursuant to Regulation 24A of the Listing Regulations, the Corporation has appointed M/s Mehta & Mehta, Company Secretaries,as the Secretarial Auditor of the Corporation for FY 2024-25. The Auditor has not made any qualification, reservation oradverse remark or disclaimer in his report for FY 2024-25. The detailed report on Secretarial Audit of the Corporation forFY 2024-25 is annexed as Annexure ‘D’ to Corporate Governance Report and forms an integral part of this Annual Report.
A Compliance Certificate, for complying with IRDAI (Corporate Governance for Insurers) Regulations, 2024, submitted by theChief Compliance Officer under the IRDAI (Corporate Governance for Insurers) Regulations 2024, is annexed and forms partof the Corporate Governance Report as Annexure ‘C’ to this report.
Management Discussion and Analysis (MD&A) Report for the year under review as stipulated under Regulation 34 of ListingRegulation, is presented in a separate section, which forms an integral part of this Annual Report.
Pursuant to Regulation 34(2)(f) of listing regulation, mandates the inclusion of Business Responsibility & Sustainability Report(BRSR) as part of the Annual Report for Top 1000 listed entities based on market capitalization (calculated as on 31st Marchof every financial year) at BSE and NSE.
Accordingly, BRSR along with the report of Independent Assurance provider (i.e., Choksi and Choksi LLP), is placed separatelyand forms an integral part of this Annual Report.
There have been no material events, changes and commitments, affecting the financial position of the Corporation, which haveoccurred from the end of the financial year to which the Balance Sheet relates and the date of this report.
During FY 2024-25, no significant or material orders were passed by the Regulators or Courts or Tribunals which impact thegoing concern status and operations of the Corporation.
A civil litigation matter along with connected issues, is currently sub-judice before the Honorable Supreme Court vide WritPetition No. 366/2022. Although, the matter is non-quantifiable in financial terms, it has been deemed material and wasaccordingly disclosed in the Red Herring Prospectus dated April, 2022. As on date of this report, the matter remains pendingand is yet to be heard by the Honorable Supreme Court of India.
The Insurance Regulatory and Development Authority of India (IRDAI) has renewed the annual registration of the Corporationto continue the Life Insurance Business for the FY 2025-26.
In terms of Section 24C (2) of LIC Act, 1956 and the IRDAI (Corporate Governance for Insurers) Regulations, 2024, yourDirectors confirm that;
(a) in the preparation of the annual accounts for the year ended March 31, 2025, the applicable Accounting Standards havebeen followed along with proper explanation relating to material departures;
(b) they have selected such accounting policies and applied them consistently and made judgments and estimates that arereasonable and prudent so as to give a true and fair view of the state of affairs of the Corporation as on March 31,2025and of the profit of the Corporation for the year ended on that date;
(c) they have taken proper and sufficient care for the maintenance of adequate accounting records in accordance with theprovisions of the LIC Act, 1956 for safeguarding the assets of the Corporation and for preventing and detecting fraud andother irregularities;
(d) they have prepared the accounts for the current financial year ended March 31,2025 on a going concern basis;
(e) the vigilance administration referred under Section 8(1)(h) of the Central Vigilance Commission Act, 2003 is in operationin the Corporation under the superintendence of the Central Vigilance Commission and in addition they have laid downinternal financial controls to be followed by the Corporation and that such internal financial controls are adequate andwere operating effectively; and
(f) they have devised proper systems to ensure compliance with the provisions of all applicable laws and that such systemswere adequate and operating effectively.
The Corporation is committed to conducting its affairs in a fair, transparent, ethical manner, guided by highest standards ofprofessionalism and integrity. The Corporation has developed a strong culture that encourages stakeholders to raise concernsabout unethical and unfair practices, misconduct, or violation of legal and regulatory provisions without fear of reprisal,discrimination, or victimization.
• To facilitate vigilance related reporting, Corporation has introduced an online complaint portal named “Satarkata ShikayatDwar”, accessible under the Customer Services tab at www.licindia.in. All vigilance related complaints can be registeredand tracked through the portal.
• LIC has a well-established vigil mechanism for Directors and employees for adequate safeguard against victimizationof Directors and employees or any other person who report genuine concerns. It has a policy for prevention, detectionand investigation of frauds and protection of whistle blowers (The Whistle blower policy). It encourages employees andvarious stakeholders to bring to its notice any issue involving compromise/violation of ethical norms, legal or regulatoryprovisions, actual or suspected fraud etc without any fear of reprisal, discrimination, harassment or victimization of anykind. All whistle blower complaints and concerns are reviewed on quarterly basis by the Audit Committee of the Board,which also oversees the functioning and effectiveness of the mechanism.
• To enhance efficiency and transparency in disciplinary processes, LIC has developed and implemented the UDIT Module(Upgraded Disciplinary Workflow through Integration of Technology). This digital initiative aims to reduce turnaroundtime in disposal of disciplinary and vigilance cases. The Corporation is also in the process of integrating the UDIT modulewith HRMS (Human Resource Management System) to further improve operational efficiency.
• During the review period, no personnel was denied access to the Audit Committee.
The Whistle Blower Policy is hosted on the Corporation’s website. The link to the policy is provided in Annexure I at page no.222 of this Annual Report.
The details of the policies approved and adopted by the Board of Directors of the Corporation as mandated under the LIC Act,1956 and Securities and Exchange Board of India (SEBI) regulations are annexed as Annexure I to this report.
The Corporation places the highest value on its relationships with customers and stakeholders. Committed to transparency, itstrives to ensure that all stakeholders have access to complete and timely information to accurately assess the Corporation’sperformance and future potential. To support this, the Corporation regularly disseminates updates on its operations, financialsand key initiatives. The Corporation’s official website, (www.licindia.in) serves as a central hub of information, offeringstakeholders easy access to a wide range of resources at their convenience. The site features detailed insights into theCorporation’s strategy, financial and operational performance, as well as the latest press releases. Financial results arepublished quarterly and are made available on the website for both the current and previous years.
Following each results announcement, the Investor Relations team hosts earnings calls, with accompanying investorpresentations, transcripts, and call recordings uploaded to the website for public access. Additionally, members of the seniormanagement team actively participate in various equity conferences organized by leading securities firms, reinforcing theCorporation’s commitment to open dialogue with the investor community.
The Directors express their sincere thanks to the Hon’ble Parliamentary Committees which visited its offices, the Hon’ble UnionFinance Minister, Hon’ble Union Minister of State for Finance (Expenditure, Banking and Insurance), Department of FinancialServices, Ministry of Finance, Government of India (GOI), for their active support, advice and co-operation on various issues.
The Directors are deeply grateful to the Insurance Regulatory and Development Authority of India (IRDAI), Securities andExchange Board of India (SEBI), Reserve Bank of India (RBI) and other government and regulatory agencies for their continuedco-operation, support and advice.
The Directors would also like to take this opportunity to express their sincere gratitude to the valued Policyholders andShareholders for their continued trust and patronage.
The Directors also express their gratitude for the advice, guidance and support received from time to time, from the Auditors,and Statutory Authorities.
Lastly, the Directors express their deep sense of appreciation to all the Employees, Agents, Corporate Agents and Brokers,Bancassurance Partners, Distributors, Re-insurers, Bankers and the Registrars. Their dedication, professionalism, andcommitment have been instrumental in enabling the Corporation to maintain its leadership position in the insurance industry.
(R Doraiswamy) (Sat Pal Bhanoo) (M. P. Vijay Kumar)
Chief Executive Officer & Managing Director Managing Director Independent Director
(DIN: 10358884) (DIN:10482731) (DIN: 05170323)
Date: July 22, 2025Place: Mumbai
As on the date of this Report, both the pending complaints were closed
10. Internal Audit and Inspection Framework:
Internal Audit:
The Corporation’s Internal Audit function is overseen by the Internal Audit Department at the Central Office, Mumbai (“CO”).There are (13) thirteen Audit Centres across the country that carry out audits under the supervision and monitoring of theCentral Office. In addition to this oversight, the CO Audit Department also arranges and conducts audit of various departmentswithin the Central Office itself.
To enhance professionalism and objectivity in the auditing process, the Corporation introduced a revised audit approach fromthe FY 2022-23, under which one-third of the Divisional Offices and their corresponding Branch Offices, including P&GS units,