TCS' Digital CASA Platform helps Federal Bank improve customer experience
17/06/2019 16:12
IT firm Tata Consultancy Services and Federal Bank on Monday said in a filing to Bombay Stock Exchange that the successful deployment of TCS' Digital CASA Account Opening and KYC Services Platform, resulting in improved customer experience.

As part of its transformation agenda, Federal Bank chose TCS to reimagine its account opening and KYC processes. Based on its Business 4.0™ thought leadership framework, Machine First™ Delivery Model and Enterprise Agile framework, TCS deployed its CASA Account Opening Platform on a business utility model - tablet and web based - on the TCS Cloud.

"The platform enables account opening through Straight Through Processing (STP) as well as non-STP, using mobile, cognitive and optical character recognition (OCR) to improve turnaround time. With the use of OCR and automation, the customer's documents along with the account opening form can be scanned and submitted electronically. The platform also seamlessly and automatically integrates with the Digital India ecosystem and the bank's internal systems," the company said.

With the deployment of this platform, Federal Bank has been able to improve the end to end turnaround time for account opening, thereby contributing to enhanced customer experience. The bank also recently piloted these services for their NRI customers.

Shalini Warrier, Chief Operating Officer, Federal Bank, said, "The development of the unique account opening solution, in partnership with TCS, has transformed the account opening experience for customers. We look forward to our continued association with TCS in the next phase of our growth journey."

Ujjwal Mathur, Country Head, TCS India, said, "We are proud to be associated with Federal Bank. The contextual knowledge that we have gained over the years, coupled with our Business 4.0 framework Machine First approach and Location Independent Agile methods are helping our customers in their transformation journeys."

The shares of the company were trading at Rs 2245.60 apiece, low at 6.70 points or 0.30 per cent at the BSE.